Refund Policy

1. Service Plans & Subscriptions

If you are not completely satisfied with your NestSecure service plan, you may request a refund under the following conditions:

• 14-Day Money-Back Guarantee:
  New customers are eligible for a full refund within 14 days of the initial purchase or activation of service, provided no equipment has been damaged and the service has not been misused.

• Monthly Plans:
  Refunds are not issued for partial months. If you cancel after the 14-day window, your plan will remain active until the end of the billing cycle, and no further charges will apply.

• Annual Plans:
  If you cancel an annual plan within the 14-day window, you will receive a full refund. After 14 days, prorated refunds may be offered at our discretion.

2. Equipment & Devices

If you purchased NestSecure hardware (cameras, sensors, control panels, etc.), the following terms apply:

• 30-Day Return Policy:
  Unused and undamaged equipment may be returned within 30 days of delivery for a full refund, excluding shipping fees.

• Damaged or Used Equipment:
  Items showing signs of damage, misuse, or missing parts may not be eligible for a full refund.

• Defective Products:
  If your equipment is defective, please contact our support team. We will repair or replace it at no extra cost during the warranty period.

3. How to Request a Refund

To request a refund, please contact our customer support team:

• Email: info@nestsecure.us

• Phone: (888) 836-5223

• Support Hours: 9:00AM TO 6:00PM

Please include your order number, account details, and a brief explanation for your request. We aim to process all refund requests within 7-10 business days.

4. Exceptions

Refunds may not be granted under the following circumstances:

• Unauthorized use or abuse of the system

• Accounts with unpaid balances or chargebacks

• Services purchased through third-party vendors

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If you have any questions or concerns about this policy, please don’t hesitate to reach out. We’re here to help and ensure you feel confident and secure with NestSecure.us